Terms & conditions
Last Updated: 2026-09-20
Agreement
These terms govern your use of this website and of the services we provide. By using the site or engaging us, you agree to them.
Our services
We provide web design and development, website maintenance and support, technical SEO, and AI integration work such as chatbots, content recommendations and data analysis. What we will do on a particular project is set out in the quote or proposal we agree with you, and that document takes precedence over this page if the two differ.
Quotes and payment
Fees, milestones and payment dates are set out in the quote agreed before work starts. We invoice in stages, so you only ever pay for work as it is delivered. If something we have delivered is not right, tell us and we will put it right. Invoices are payable by the 20th of the month following the invoice, and we may pause work on overdue accounts.
Intellectual property
The content of this website, including text, images, code and design, belongs to Vann Studios Limited and is protected by copyright. You may not copy, republish, distribute or commercially exploit it without our permission.
For client projects, once you have paid in full you own the deliverables we created for you. We keep ownership of our own tools, libraries and anything built before your project, and we may reuse the general know how we gain. Third party components stay under their own licences.
Your material
If you supply text, images or other material for a project, you confirm you have the right to use it, and you remain responsible for its accuracy.
Warranties
We carry out our services with reasonable care and skill. We do not guarantee particular outcomes, including search rankings, traffic or revenue.
Limitation of liability
Where the law allows us to limit liability, our total liability for any claim relating to our services is limited to the fees you paid for the work the claim relates to. We are not liable for indirect or consequential loss, including lost profits, lost revenue or lost data. Nothing in these terms limits rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where those Acts apply.
Website content
We try to keep this site accurate and current, but it is provided as is. It may contain errors or become out of date, and we are not liable for decisions made in reliance on it. We do not guarantee the site will always be available.
Termination
Either party may end an engagement by giving written notice. You remain liable for work completed up to that point, and licences we have granted end if fees remain unpaid.
Governing law
These terms are governed by the laws of New Zealand, and the New Zealand courts have jurisdiction.
Changes to these terms
We may update these terms by posting a revised version here. Continued use of the site or our services after that means you accept the change.
Contact
Questions about these terms can be sent through our contact page.